FAQ

Are you a legitimate company?

We are a professional mail order service licensed to sell and distribute pharmaceutical products. We have been established for over 5 years, supplying original, high-quality anabolic steroids and bodybuilding related products, prescription-free over the internet.

What is the quality of your products?

All of our products are 100% original and come directly from world famous medicine distributors, and you can feel this from the first shot of injection or from the first tab. The brands we deal with are Alpha Pharma, BioScience GmbH, British Dispensary, British Dragon, GenSci, LA Pharma, Max Pro and many others.

Is it legal to purchase these products?

Since laws differ from country to country, we recommend you do your own research regarding the regulations and restrictions of your country.

Do I need a prescription to order?

A prescription is NOT required to order our products

How long is the whole process of ordering and shipping?

An order confirmation with the list of purchased products is sent to your contact email once an order is placed.
Once payment is received, we process and dispatch your order within 2-5 business days. Shipping time depends on various factors such as method of shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.

Usually shipping to USA (where most of our customers come from) takes from 7 to 15 business days once a tracking code is provided.

What is the maximum amount I can order at one time?

We have no limits to how much you can order. However, you should consult a qualified person regarding the quantity you would like to order, since there may be import regulations on those specific products in a certain quantity.

We recommend our first time clients to do a test purchase and after you see that you are happy with our services we will be glad to serve you again.

Our payment methods

We are one of the few online steroids stores that accept payment with major credit cards.

But we prefer our first time clients not to place orders for more than $750 using their credit card. First time clients with orders of more than $750 are advised to pay via bank transfer or money transfer (like Moneygram), or bitcoins. These payment methods do not require any verification and customers who use them get a 10% discount on expensive orders every time they pay via any method except credit card.

Our second time customers will get discounted on every new order and are welcome to pay via credit card for any amount.

How my payment is processed?

Once you have submitted your payment via credit card we may require you to verify your order. This is why it’s important for us to have your valid phone number. If your order does not pass our verification or if we are not able to contact you, then your credit card payment will not be accepted and we will offer you payment via an alternative payment method described above.

Once your payment is verified and passes our antifraud control, your card will be charged. Usually, approved payments are processed and cleared within 1-2 business days and your order is passed for shipping after that.

I placed order but my card is not charged?

Your card is not charged immediately after your purchase. The verification process takes from 2 hours to 2 business days. If your card is not charged within 2 business days after your purchase, please contact us and we’ll investigate this.

My delivery address is different from billing address.

This is not a problem as long as the names on the credit card and on the shipping destination are the same. But in case we are advised by payment gateway to check this order please be prepared that we will need additional verification.

If your billing country is different from your shipping country, we require you to pay via any alternative payment method.

Can I pay via bank transfer and are there any advantages if I choose this payment method?

We offer 5% discount on any order paid via bank transfer. Plus, we cover bank transfer fees. For example, if your order is for $400 and you are willing to pay via bank transfer, the total you will need to send is going to be $400 – $20 (5% discount) – $40 (bank transfer fee) = $340

If your order total is more than $750 we offer a 10% discount together with any other discount you get (returning customer, promo code or any special promotion discounts) plus we will compensate bank transfer fees.

European customers may pay via Uberweisung (Germany) and IBAN transfer to our EU bank account. SEPA transfers are free of charge and you get 10% discount on any order.

Payments via bank do not require any verification and are normally processed and cleared within 1-2 business days. So you get your order faster.

What discounts do you offer?

We have the following list of discounts available right now:

  • 5% discount on orders less than $750 if payment method is bank transfer, money transfer or bitcoins.
  • 10% discount on orders with total more than $750 if payment method is bank transfer, money transfer or bitcoins.
  • 5% on any returning customer order.
  • 10% on any returning customer order with the value of more than $750 (no matter what payment method is chosen).

Plus, we offer different kinds of seasonal sales and promotions, like discounts on our steroid cycles.

How are products shipped?

Upon successful payment, your order is passed for shipping and a tracking code is provided within 2-5 business days.

We use EMS (USPS) traceable shipping that requires signature upon arrival of the product. All packages can be traced via these sites:

https://www.usps.com (USA orders when item is already in USA)

http://www.track-trace.com/post (packages sent to any country at any stage of the delivery)

How are bulk/large quantity orders shipped?

If the order is too large to fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we assure you the same discretion level and repackaging is used as with a small sized order. Plus, no matter on your order size you will pay the shipping fee only once.

How long does the shipping process take?

Estimated delivery time is 5-17 working days, depending on destination.
5-12 business days to USA, Canada, Europe and Asia.
8-17 business days to South Africa.

Is there a possibility for a shipping delay?

Shipping time depends on various factors such as postal service efficiency, customs clearance, international transit, etc., which is why we give you an approximation based on our statistics and former experience.

Usually 80-85% of airmail packages arrive with 10 days, and 15-20% arrive within 10-15 business days. This is a reflection of inconsistencies with various postal representatives, and not services provided by us. The main delay happens due to custom clearance in countries where the products are being sent from customs to your destination country. In case you see that your tracking code does not move during 5 days this is the main reason why this happens.

Every international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country. Each successive step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any single step is enough to extend delivery time over the usual and allotted time frame.

Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes

Is a signature required for shipping and why?

Yes, our shipping method requires a signature from your side upon delivery. This allows us to fight any fraudulent chargeback when a customer gets their order and claims they never received anything. We have a 99% success rate of winning such credit card disputes because we provide correspondence with our customers, their order details, picture of our parcel and confirmation from postal service that the item was delivered. On the contrary, every fraudulent dispute harms the credit report of the claimer and influences their credit history plus causes them to pay from $25 to $200 for the unlawful dispute.

Where do you ship from?

Shipping is arranged from India, Singapore, Thailand and Europe. Our organization name is not indicated on any package and shipments are made from various shipping points to ensure maximum discretion and highest probability of successful delivery.

Which countries do you ship to?

We ship worldwide.

What if a package is seized by customs?

We have a 99.9% successful delivery rate to USA, Canada, Europe and South Africa. Even if products get seized (1% possibility based on our statistics through years), we offer redelivery or credit towards a new purchase on our site. We will just need you to email us the official notification from the post office or customs that the package was stopped at and we’ll arrange a new delivery within 3 business days.

Shipping site says tracking does not exist.

Tracking can be done after 72 hours because from our delivery center, the package goes to a logistics warehouse and awaits customs. If a tracking code does not appear in the system after 3 business days, please contact us and we’ll investigate this.

We recommend our USA customers to use the track-trace.com site until the package reaches the USA. After that you can use the USPS site to track your package. We recommend you enter your email on the USPS site to get every update on your delivery status.

My tracking code does not move.

Usually this happens when items are being held at customs and are waiting for customs clearance. This does not mean there is a problem. But if your tracking code shows no progress within 10 days please contact us and we’ll investigate this. We also advise you to contact your local EMS (USPS) office with the tracking code to get detailed info on where the item is right now.

Order arrived but it’s not complete.

Please contact us when you have this problem. We will need you to send us a picture of what you received including package labels. This will help us to investigate how this happened to prevent such problems in the future. Usually we come back with the result of investigation within 2 business days. As a result, we can offer you redelivery of missing items, partial refund, credit towards your new purchase and discount coupon to compensate this problem.

How can I contact you?

Since our services are optimized to be conducted online and worldwide, you are more than welcome to contact our sales department through our website on our Contact us page.

Usually email requests are responded within 24 hours but sometimes it may take 2 business days for us to reply. Email requests sent on Friday are sometimes replied on Monday due to time difference in working hours of our support team and your location.

ALPHA PHARMAFAQ